Refund Policy
Last Updated: 1 March 2025
At On Habit, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are available for products returned within 7 days of delivery.
- The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
- Refunds are not applicable for certain products, including personal care items, clearance sale items, and customized products unless they are defective or damaged upon arrival.
2. Refund Process
- To initiate a refund, contact us at contact@onhabit.com with your order details and reason for return.
- Once we receive your request, we will provide further instructions on how to return the item.
- After receiving and inspecting the returned product, we will notify you of the refund approval or rejection.
3. Refund Method
- If approved, refunds will be processed to the original payment method within 5-10 business days.
- For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer (customers must provide valid bank details).
4. Return Shipping Costs
- Customers do not have to pay for return shipping costs.
- We will arrange a free pickup or provide a prepaid return shipping label for all eligible returns.
5. Damaged or Defective Products
- If you receive a damaged or defective item, please contact us at contact@onhabit.com within 48 hours of delivery with images of the issue.
- We will arrange a replacement or full refund, depending on stock availability.
6. Cancellations
- Orders can be canceled within 24 hours of placing them. After this period, cancellations may not be possible if the order has already been processed.
For any questions or concerns, feel free to contact our support team at contact@onhabit.com.
Thank you for shopping with On Habit!